In a self-service venue, the customer simply goes to the machine and makes his or her own beverage. This concept works well in cafeterias, offices, bakeries, club rooms, etc., and eliminates the need for a trained barista. The attended version has an option for steaming milk manually, as well as making beverages at the touch of a button. Attended versions work well in venues where alternate milk choices are required (soy, chai etc.) or where drinks are being prepared constantly throughout the day.
Category Archives: FAQ
What’s notable about Concordia beverage systems?
Where do we start? Consistently great taste. Stunningly simple to use and maintain. Our warranty, which is the best in the business. Our service and reliability. We encourage you to browse through the Beverage Systems, Customization, Customer Service and About Us sections of the website for all the details.
What’s different about Concordia’s systems, compared to competitors?
All of our product offerings are truly integrated systems, not just espresso machines. We offer superior quality that’s second to none. Concordia’s espresso systems are in complete compliance with regulatory and safety requirements. All are fully integrated with solid-state electronics and refrigeration. Unlike others that may have separate add-on elements, such as refrigeration, Concordia’s espresso systems are self-contained—everything’s all in one. Concordia is also the only company in the world offering an integrated beverage solution, with flavors.
What markets does Concordia serve? Who are your customers?
Major markets served include managed foodservices, healthcare, colleges and universities, hotels and resorts, business and industry, and casual restaurant chains.
What espresso bean roaster do you recommend to your clients?
Concordia is “roaster neutral,” which means that we can support any brand of espresso beans in our systems. We work with many of the largest roasters in support of their end users. We also work with many smaller regional roasters. Some regional roasters have built their business on their “specialty roasts” and they really like the fact that our systems can be adjusted to maximize the quality of espresso from their beans. The choice is ultimately up to you—we’ll make sure you get the best from your favorite bean.
Where does the milk go?
Unlike other manufacturers that may have separate add-on elements, such as refrigeration, Concordia’s systems are fully self-contained. The refrigerator is behind the right front panel on all of our products.
Should we go with a self-serve machine or with an attended one?
Markets most interested in self-serve espresso beverages include hospitals, colleges and universities, airline VIP clubs, hotels, event centers, airports, corporate office and company break rooms. Requests for attendant-operated systems include cafes, bars, quick-serve restaurants and other venues that want a wider range of handcrafted specialty coffee drinks.
What is the payback period for a Concordia espresso machine?
On a leased machine, it can break even on as few as five drinks a day. For customers who purchase, the payoff is expected to be in 6 – 7 months. For more details, one of our sales representatives can help you crunch the numbers and figure out the best solution for you. Contact a sales representative.
Who owns Concordia?
Concordia is a proud division of the The Middleby Corporation.
A global leader in foodservice equipment industry. The company develops, manufactures, markets and services a broad line of equipment used in the commercial foodservice, food processing, and residential kitchen equipment industries.
Does Concordia offer service and repair throughout the U.S.? What about other countries?
We offer service domestically and in many other countries through our distributors. We dispatch technicians while you are within your warranty and can direct you to your local technician, trained personally by us, anytime after that. We will always do everything we can to get your machine up and running!